Frequently Asked Questions
What is your warranty policy if something goes wrong?
What is your warranty policy if something goes wrong?
Your peace of mind is our priority. We stand firmly behind our quality with a 5-Year Limited Warranty and lifetime professional technical support. If you ever run into any issues or have questions about the machine, please contact our support team directly by email (support@zellarpet.com
). We guarantee a reply within 24 hours on business days
Why is the red dry-burn warning icon flashing even though the water tank is completely full?
Why is the red dry-burn warning icon flashing even though the water tank is completely full?
This usually means the pump impeller (rotor) is clogged by hairs or food debris. To protect the motor, the device will try to spin the impeller 10 times; if it fails, the power and battery indicators will turn off, and the red ring on the control panel will start flashing. Simply follow our cleaning guide to clear the blockage, and restart the fountain.
Can I wash the main control head under running water or submerge it?
Can I wash the main control head under running water or submerge it?
No, please do not submerge the main control head in water or rinse it directly under running water. To keep the internal electronic components safe and prolong the product's lifespan, simply wipe the outer surface with a clean, damp cloth.
Can I use a fast charger or high-power adapter to charge the fountain?
Can I use a fast charger or high-power adapter to charge the fountain?
We strongly recommend using a standard 5V adapter for charging. Please avoid using high-power or fast-charging wall adapters, as excessive wattage may cause irreversible damage to the internal battery and circuit board.
What should I do if the fountain suddenly stops dispensing water?
What should I do if the fountain suddenly stops dispensing water?
Don't worry! In most cases, water stoppage is caused by organic buildup or micro-debris clogging the internal water channels. Please refer to our step-by-step [Cleaning Process] guide to give the pump and filter a thorough rinse, which will immediately restore the smooth water flow.